Shipping Information

1. Shipping Areas

We currently ship our products to the following locations:

• Domestic (India): All states and union territories across India
• International: Selected countries (please check our International Orders page for details)

2. Processing Time

All orders are processed within the following timeframes:

• Standard Orders: 1-2 business days
• Custom Orders: 3-5 business days
• Holiday Periods: Processing may take longer during festivals and holidays

Note: Processing time does not include weekends and public holidays.

3. Shipping Methods & Delivery Time

4. Order Tracking

• Once your order is shipped, you will receive a tracking number via email and SMS.
• You can track your order using the tracking number on the courier company's website.
• For any tracking-related queries, please contact us at homesteadsviands@gmail.com.

5. Delivery Attempts

• We will make up to 3 delivery attempts to deliver your order.
• If delivery is unsuccessful after 3 attempts, the package will be returned to our warehouse.
• You may be charged additional shipping fees for re-delivery attempts.
• Please ensure someone is available at the delivery address during business hours.

6. Address Requirements

Please ensure your shipping address is complete and accurate:

• Full name of the recipient
• Complete address with house/flat number
• Street name and area
• City, state, and PIN code
• Contact phone number
• Landmarks (if applicable)

7. Special Handling

• All our products are carefully packaged to ensure they arrive in perfect condition.
• Fragile items are packed with extra protection and marked as "Handle with Care."
• We use eco-friendly packaging materials wherever possible.
• Products are sealed to maintain freshness during transit.

8. Shipping Delays

While we strive to deliver orders on time, delays may occur due to:

• Weather conditions and natural disasters
• Transportation strikes or disruptions
• Remote or hard-to-reach delivery locations
• Customs clearance (for international orders)
• Holiday seasons and peak periods

We will keep you informed of any significant delays and work to resolve them as quickly as possible.

9. Lost or Damaged Packages

• If your package is lost or damaged during transit, please contact us immediately.
• We will investigate the matter with the courier company and provide a replacement or refund.
• Please keep the original packaging and take photos if the package is damaged.
• Claims must be reported within 48 hours of delivery attempt.

10. Contact Us

For any shipping-related questions or concerns, please contact us at:
homesteadsviands@gmail.com

Please include your order number and a detailed description of your shipping issue for faster resolution.